Frequently Asked Questions
Answers to all your questions about x99bd
From opening an account to withdrawals, bonuses and responsible gaming — you will find detailed answers to all important questions about x99bd right here.
x99bd is a trusted online betting and casino platform for players in Bangladesh. Whether you are new or experienced, questions come up all the time. On this page we have compiled detailed answers about account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, bonus conditions and safe play. If your question is not covered here, reach out to our 24/7 live chat support.
Account and Registration
To open an account at x99bd you need an active mobile number and you must be at least 21 years old. Fill in the registration form with your name, mobile number and password, then submit — the whole process takes just a few minutes.
No. According to x99bd's rules, each player may operate only one account. If you attempt to create multiple accounts, all of them may be suspended and any deposited funds are at risk of being forfeited.
Click the "Forgot Password" option on the login page. Enter your registered mobile number and a verification code will be sent to you. Use the code to set a new password. If you have trouble, contact x99bd's 24/7 live chat support for help.
A scanned copy of your National ID (NID) or passport and your bKash or Nagad account details are generally required. x99bd may ask you to complete a KYC process to maintain a secure environment — all information is kept completely confidential.
Deposits and Withdrawals
Funds deposited from bKash are usually credited to your x99bd account instantly. If there is a delay due to network issues, wait a few minutes. If it takes longer, contact live chat with your tracking number.
The minimum deposit amount at x99bd is ৳200 across all payment methods — bKash, Nagad, Rocket and bank transfer. No transactions below this limit are accepted.
Yes, Nagad is one of x99bd's approved deposit methods. Select the Nagad option on the deposit page, complete the payment following the instructions, and save your tracking number.
The minimum withdrawal amount at x99bd is ৳800. After the request is approved, the funds usually reach your bKash, Nagad or Rocket account within 1 hour.
x99bd generally does not charge any additional fees on withdrawals. However, bKash or Nagad may apply their own transaction charges — check the relevant payment provider's guidelines for details.
Yes. Withdrawals from x99bd are available through both Rocket and bank transfer. Make sure to provide the correct account number when withdrawing — recovering funds sent to a wrong number can be difficult.
Games and How to Play
x99bd's cricket betting section carries matches from BPL and other major local and international tournaments. Choose your preferred match from the match list, select your bet type — match winner, total runs, top batsman and so on — and confirm your amount.
Yes. x99bd's slot games are fully playable in a mobile browser. You can open the site in your phone's browser and enjoy any game without downloading a separate app — games from PG Soft, Pragmatic Play and JILI are specially mobile-optimised.
x99bd's live casino section features live roulette, blackjack, baccarat, Andar Bahar and various local table games. Top providers such as Evolution Gaming and Ezugi run these games — the experience of playing with a live dealer feels just like the real thing.
RTP is the theoretical rate at which a game returns a percentage of total bets to players over the long term. It is a statistical average, not a guarantee of how much you will win in any specific session. Choosing games with a higher RTP can be advantageous over the long term.
Yes. Live in-play betting is available at x99bd for major tournaments such as the T20 World Cup and IPL. Real-time odds update throughout the match — giving you the opportunity to make quick decisions on every over.
Bonuses and Promotions
x99bd offers new players a 100% first deposit bonus of up to ৳20,000. If the bonus option is active when you make your first deposit, the bonus is automatically added to your account.
The wagering requirement for the welcome bonus is 15 times (15x). This means you need to complete bets totalling 15 times the bonus amount before you can withdraw it. Once the requirement is met, the bonus balance converts to regular funds.
x99bd's VIP program has four levels — Bronze, Silver, Gold and Platinum. You are automatically promoted to a higher level based on regular play and loyalty. At the Platinum level you can receive up to 0.8% weekly cashback.
The weekly cashback rate differs at each VIP level: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum. Cashback is calculated based on your total bets for the week and credited to your account at a set time.
A separate promo code is generally not required for the welcome bonus — having the bonus active at the time of your first deposit is enough. However, promo code-based offers may appear on special occasions such as Eid or the IPL season. Check x99bd's promotions page for the latest offers.
Safety and Responsible Gaming
x99bd uses SSL encryption to keep all data secure. Payment information is transmitted through encrypted channels and regular system checks are carried out to ensure fair play.
Yes. As part of responsible gaming, x99bd offers a self-exclusion feature. If you want to take a break from your account for a set period, contact support via live chat or email — action is taken promptly.
x99bd is for individuals aged 21 and above only. Age is verified at the time of registration and any attempt by a minor to create an account is cancelled immediately upon detection.
If you feel that your playing habits are getting out of control, please contact x99bd's 24/7 live chat or email [email protected]. We can provide information on self-exclusion, deposit limit setting and professional counselling.
x99bd provides 24/7 live chat support in Bengali. You can open the chat window from any page on the site and talk directly. To contact by email, write to [email protected].
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