For ages 21+ only

x99bd's commitment to responsible gaming

x99bd believes that player protection is the highest priority alongside enjoyable play. Use our responsible gaming tools to ensure a safe and healthy experience.

Our responsible gaming policy

x99bd is committed to creating a safe, transparent, and responsible online betting environment for players in Bangladesh. We believe that recreational gaming is enjoyable only when it stays in control and does not have a negative impact on your daily life.

Responsible gaming is not just a rule — it is part of x99bd's core values. Our platform offers a number of tools that give you full control over your gaming experience, from setting deposit limits to taking a complete break.

If at any point you feel that gambling is having a negative impact on your life, our support team is by your side 24/7. Remember — seeking help is a sign of strength, not weakness.

Quick facts

  • For ages 21 and above only
  • Set deposit limits at any time
  • Temporary or permanent self-exclusion available
  • Secure platform with SSL encryption
  • 24/7 live chat support in Bengali

Age restriction — 21+ rule

21+

This platform is for adults only

To create an account at x99bd and play betting or casino games, you must be at least 21 years old. Age verification is an integral part of our registration process.

We are strictly committed to protecting minors. If there are minor members in your household, please keep your device and account secure and keep your password private. Using parental control software is also helpful.

Protection tools at your fingertips

x99bd gives you the ability to fully control your gaming experience. The tools below can be activated at any time through support.

Deposit limit

Set a limit on how much money you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A cooling-off period applies to requests to increase the limit.

Time-out break

Need a little rest? Suspend your account for a set period from 24 hours to 6 weeks. During the time-out you will not be able to log in or place bets.

Self-exclusion

If you feel that gambling is becoming harmful to you, choose a long-term or permanent self-exclusion. The account will not be reactivated until the exclusion period has ended.

Bet limit

Decide in advance the maximum amount you will wager in each betting round. This limit will prevent you from placing large bets on impulse.

Session time limit

Set in advance how long each gaming session will last. When the time is up, a notification will appear and you can make a conscious decision about whether to continue playing.

History and statements

You can view all your transactions, betting history, and detailed wins and losses at any time. This transparency helps you understand your real situation.

Warning signs of problem gambling

If any of the following signs appear in you, it is time to seek help.

Placing more bets to recover losses

Hiding your gambling from family or friends

Using money meant for daily necessities on gambling

Feeling uncomfortable or anxious when you cannot gamble

Continuing to play while neglecting work, family, or other responsibilities

Repeatedly failing in attempts to stop gambling

Taking on debt or borrowing money to fund gambling

Feeling stress, depression, or loneliness because of gambling

If you notice any of the above signs in yourself, please contact our 24/7 live chat support or send an email to [email protected]. Our trained support team will help you with complete confidentiality.

Tips for safe gaming

Plan your budget

Before you start gaming, decide how much money you are willing to spend. Think of it like an entertainment budget — only set aside an amount whose loss would not affect your daily life. The minimum deposit at x99bd is just ৳200, which helps you start in a measured way.

  • Keep a separate monthly entertainment budget
  • Withdraw your winnings rather than placing them back as bets
  • Drop the idea of "loss recovery" after a losing streak

Time management

Never let gaming become more important than your family, work, or health. Take regular breaks, get enough sleep, and take part in other hobbies and activities.

  • Take at least a 10-minute break every hour
  • Stop playing when it gets late at night
  • Avoid playing when you are under stress

Keep expectations realistic

Online gaming is a form of entertainment, not a source of income. There is no guarantee of winning in casino games over the long term. A random number generator (RNG) ensures that every outcome is completely independent and unpredictable.

  • Each round is independent — a previous result does not determine the next one
  • Play for entertainment, not in hope of profit

Keep your family informed

Your loved ones can often recognize the signs of a problem before you do. Have an open conversation with your family and take their concerns seriously. The support of people you trust is the greatest strength.

  • Enable parental controls on your device
  • Do not share your account password with anyone

Need help? We are here

x99bd's responsible gaming team is ready to serve you 24 hours a day, 7 days a week. All contact is completely confidential.

Contact x99bd support

24/7 live chat support in Bengali — for immediate help
[email protected] — email us for detailed issues
Request self-exclusion or limit setting directly through support
All contact is completely confidential and secure

How to activate self-exclusion

  1. Log in to x99bd
  2. Type "self-exclusion" in the support chat
  3. Choose the duration (temporary or permanent)
  4. Complete identity verification
  5. Exclusion will take effect immediately

During self-exclusion it will not be possible to create a new account or log in.

Frequently asked questions about responsible gaming

Questions you may have about x99bd's responsible gaming policy.

Yes, age verification is mandatory at x99bd both during account registration and before the first withdrawal. Anyone under 21 years of age cannot use this platform. Age verification is completed through a national identity card or other valid ID.

Lowering your deposit limit takes effect immediately. However, if you request to increase the limit, a cooling-off period must pass before it applies — during this time the previous lower limit remains in force. This rule protects you from raising your limit on impulse.

As soon as self-exclusion takes effect, your account will be temporarily or permanently closed. During this period, no betting, deposits, or logins will be possible. Contact support to withdraw any remaining balance in your account.

Yes, x99bd's support team provides service entirely in Bengali, 24 hours a day, 7 days a week via live chat. Any responsible gaming request — setting limits, time-out, or self-exclusion — can be made comfortably in Bengali.

A time-out is a limited break — usually from 24 hours to a few weeks — after which the account is automatically reactivated. Self-exclusion is a longer-term measure that can last from at least several months to permanently, and it does not end automatically before the chosen period is over.

First, contact x99bd via live chat or at [email protected] — our team will guide you through the right steps. Seeking advice from a trusted family member or a mental health professional is also very helpful. Asking for help is a sign of courage.

Enjoy x99bd's top games safely

Play responsibly and enjoy our cricket betting, slots, and live casino. We are always by your side for any questions.

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