x99bd Privacy Policy — Your Information Is Our Responsibility
We place the highest importance on keeping your personal information private. Read this policy for full details on how we collect, use, and protect your information.
Introduction and Scope
x99bd (referred to below as "we", "our", or "the platform") is a trusted online gaming and betting service platform in Bangladesh. Any person (referred to below as "user" or "you") who uses our website x99bd.cam agrees to the terms of this privacy policy.
This privacy policy explains what kinds of personal information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. Please read this policy in full before using our platform.
Who does this policy apply to?
This privacy policy applies to all individuals who use x99bd's website, mobile version, and all related services. Our services are for people aged 21 and above only. We do not knowingly collect information from minors, and if such information is collected it will be deleted immediately.
What Information Do We Collect?
x99bd collects certain personal information to run our services smoothly and to provide you with the best experience. The categories of that information are described in detail below.
Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth
- Mobile number
- Email address
- Username and password
Financial Information
Information required to process transactions:
- bKash / Nagad / Rocket mobile number
- Bank account details (if applicable)
- Deposit and withdrawal history
- Transaction records and timestamps
Technical Information
Information collected automatically when you access the platform:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
- Login time and duration
Gaming Activity Information
Information related to your activity on the platform:
- Gaming history and results
- Betting details and amounts
- Bonus usage history
- List of preferred games
How Do We Use Your Information?
x99bd uses your information only for lawful and specific purposes. The purposes for which we use your information are clearly stated below.
1. Service Operation and Account Management
We use your identity information to confirm your registration, create and maintain your account, verify logins, and ensure your access to our services.
2. Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests, ensure transaction security, and carry out the verification required to prevent money laundering.
3. Customer Service and Support
Your contact information is used to resolve your issues and complaints, provide support through 24/7 live chat, and send important service-related notifications.
4. Security and Fraud Prevention
Technical information and gaming activity data are analysed to detect unauthorised access, prevent suspicious activity, and maintain the overall security of the platform.
5. Ensuring Responsible Gaming
Gaming activity data is reviewed to identify gaming addiction, assist with voluntarily setting deposit limits, and take measures necessary to protect users. To learn more, visit our Responsible Gaming page.
Information Sharing and Third Parties
x99bd never sells your personal information to third parties for marketing or advertising purposes. However, sharing information may be necessary in certain specific situations.
Service Providers
Information is shared with payment processors (bKash, Nagad, Rocket), software infrastructure and technology partners only to the extent necessary to operate the service. These providers are required to follow our guidelines and privacy standards.
Legal Obligations
We are obligated to provide information to authorities when required by a court order, government investigation, or applicable law. In such cases we follow legal procedures.
Fraud Prevention
Information may be shared with relevant agencies where necessary to prevent financial fraud, identity theft, or misuse of the platform. This is done in the interest of protecting all users.
Important Notice
x99bd does not transfer your personal information to any third party for marketing, advertising, or commercial purposes without your consent. Game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) do not receive any identity information — only technical game session data is processed for operational purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and to keep the platform running smoothly.
Essential Cookies
These cookies are required for the basic operation of the platform. They are used to maintain login sessions, carry out security verification, and save user preferences. If these cookies are disabled, the platform will not function correctly.
Analytics Cookies
These cookies help analyse website usage patterns, understand which pages are visited most, and improve the quality of our services. The data collected is anonymous and aggregated.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies will prevent you from logging in to our platform correctly and some services may become unavailable. The method for managing cookies differs across browsers.
Data Security Measures
x99bd uses industry-standard technologies and processes to protect your personal and financial information. Our security framework is continuously updated.
- SSL/TLS Encryption: All data transmission on our website is secured by SSL encryption, which protects your information from third-party access.
- Password Hashing: Your password is never stored in plain text — it is stored securely using an advanced hashing algorithm.
- Access Controls: Only authorised staff can access your information, and only to the extent required for service operations.
- Regular Security Audits: Regular security testing is conducted on our systems so that any vulnerabilities can be identified and resolved quickly.
- Data Backups: Regular backups are maintained to ensure uninterrupted service and data integrity.
- Two-Factor Verification: An additional verification layer is activated for suspicious logins or transactions.
Your Rights and Controls
x99bd believes you have full rights over your own information. We provide you with the following rights.
Right to Access Information
You have the right to know what information we have collected about you and to receive a copy of it.
Right to Correct Information
If your information is incorrect or incomplete, you have the right to request that it be corrected.
Right to Request Deletion
In certain circumstances you have the right to request that your information be deleted, though this does not apply where legal obligations exist.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing.
Right to Data Portability
You have the right to request your own information in a structured, machine-readable format.
Right to Withdraw Consent
You have the right to withdraw consent at any time from any processing of your information that is based on your consent.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team. We will verify your request and generally respond within 30 business days. Some additional information may be requested to verify your identity.
Data Retention and Deletion
We retain your information only for as long as necessary. The retention periods for different types of information are described below.
Account Information
Retained for as long as your account is active and for the period necessary to meet legal obligations after the account is closed. Financial transaction records generally need to be retained for a longer period.
Transaction and Financial Records
Financial transaction records are retained for the period specified by applicable laws and regulations. This information may be needed for financial investigations or dispute resolution.
Technical Logs and Cookies
Server logs are generally retained for a short period. Session cookies are deleted when the browser is closed. Persistent cookies have a maximum lifespan of one year.
Protection of Minors
For Ages 21 and Above Only
x99bd's services are for people aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration. If it comes to our attention that someone under the age of 18 is using our platform, we will immediately suspend that account and delete the associated information.
If you suspect that a minor is using our platform, please notify our support team immediately. Parents and guardians should monitor their children's internet use appropriately.
Policy Changes and Updates
x99bd may update this privacy policy from time to time — in response to changes in our services, new legal requirements, or advances in technology. We will notify you of changes in the following ways.
Significant Changes
If any significant change is made to the privacy policy, we will send a notification to your registered email and clearly announce it on the platform. You will be given sufficient time before the changes take effect.
Regular Review
The date of the most recent update is noted at the top of this policy. We recommend that you visit this page regularly. Continuing to use the platform after a change is made will be considered as your agreement to the updated policy.
Contact Us
If you have any questions, complaints, or requests regarding this privacy policy or your information, please get in touch with us. Our privacy team is ready to answer all your questions.
Contact Details
Read all our legal documents here: Terms & Conditions · Responsible Gaming · About Us